Privacy Policy

At Ecomart.co.ls, we respect your privacy and are committed to protecting your personal information.

Ecomart Privacy Policy

Website: www.ecomart.co.ls

At Ecomart.co.ls (“Ecomart”, “we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website or purchase products from us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account, place an order, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address
  • Payment details processed via secure third-party providers
  • Identification details where required for fraud prevention

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited
  • Date and time of visits
  • Cookies and tracking data

1.3 Order & Transaction Data

  • Products purchased
  • Payment method used
  • Delivery records
  • Refund history
  • Return history

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders
  • To deliver products
  • To communicate order updates
  • To provide customer support
  • To prevent fraud and unauthorized transactions
  • To improve our website and services
  • To comply with legal obligations
  • To send marketing communications only if you consent
Privacy Commitment: We do not sell your personal information to third parties.

3. Legal Basis for Processing

We process personal information:

  • To perform a contract, such as processing your order
  • To comply with legal obligations
  • For legitimate business interests, including fraud prevention and service improvement
  • Based on your consent for marketing communications

4. Payment Information

Ecomart does not store full credit or debit card details on its servers.

All online payments are processed through secure third-party payment gateways. These providers operate under strict security standards.

You are advised to review their privacy policies when completing payment.

5. Sharing of Information

We may share your information only when necessary with:

  • Courier and delivery partners
  • Payment service providers
  • IT service providers
  • Fraud prevention agencies
  • Legal or regulatory authorities when required by law

We ensure that third-party providers are obligated to protect your information.

6. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Enhance user experience

You may disable cookies in your browser settings, but certain website features may not function properly.

7. Data Retention

We retain personal information:

  • For as long as necessary to fulfill your order
  • To comply with legal and tax obligations
  • For fraud prevention purposes
  • For dispute resolution

When no longer required, your information will be securely deleted or anonymized.

8. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information.

These include:

  • Secure servers
  • Encrypted payment processing
  • Restricted access to personal data
  • Internal confidentiality agreements

However, no online transmission is completely secure. Use of the website is at your own risk.

9. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of personal data
  • Object to certain data processing
  • Withdraw consent for marketing communications

To exercise your rights, contact us at support@ecomart.co.ls.

10. Marketing Communications

If you opt in, we may send promotional emails or SMS messages.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link
  • Contacting customer support

Service-related communications, such as order confirmations and delivery updates, cannot be opted out of.

11. Third-Party Links

Our website may contain links to third-party websites. Ecomart is not responsible for the privacy practices of those websites.

We recommend reviewing their privacy policies before submitting personal information.

12. Children’s Privacy

Ecomart does not knowingly collect personal information from individuals under the age of 18 without parental supervision.

If we become aware that such data has been collected, we will delete it.

13. International Data Transfers

If any of our service providers are located outside Lesotho, your information may be transferred internationally. We ensure reasonable safeguards are in place.

14. Changes to This Privacy Policy

Ecomart may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised policy.